Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.
Return & Exchange Window
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You may request a return or exchange within 7 days from the date of delivery.
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To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging with all tags attached.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
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Perishable items, personal care products, or innerwear/undergarments.
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Items marked as Final Sale or Non-Returnable at the time of purchase.
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Products that have been damaged, modified, or altered after delivery.
Return Process
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Contact our customer support team with your order number, receipt, and details/photos of the item you wish to return.
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Once your return request is approved, our courier partner will arrange a pickup from your designated address in KSA.
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Please ensure the package is securely sealed prior to handover.
Return Shipping Charges
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Defective, Damaged, or Incorrect Items: If you received a faulty or wrong item, we will cover the full cost of pickup and delivery of a replacement.
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Change of Mind: If you are returning an item for personal preference, the customer is responsible for the courier pickup/return shipping fee, which will be deducted from your final refund amount.
Refunds
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Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Payment Method:
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Prepaid Orders (Credit/Debit Card): Approved refunds will be processed back to your original payment method within 7–14 business days, depending on your bank's processing time.
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Cash on Delivery (COD): COD orders will be refunded as store credit or via bank transfer to a local KSA bank account upon verification.
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Exchanges
If you wish to exchange an item for a different size, color, or variant, please initiate a return request for the original item and place a new order on our store